Entry-level - Customer Service Agent - Cubao
Balintawak, National Capital Region
Posted yesterday
- Company:
- Sapient Global Services
- Company Description:
- Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 280
Job Description
Responsibilities:
• Answer inbound calls and provide accurate information about products or services
• Assist customers with orders, returns, and troubleshooting issues
• Resolve customer complaints and escalate complex problems when necessary
• Maintain a professional and friendly tone to ensure customer satisfaction
• Meet performance targets related to call quality, resolution time, and customer feedback
Qualifications:
• High school diploma or equivalent
• Excellent verbal communication and active listening skills
• Computer literate and able to navigate multiple systems during calls
• Strong problem-solving skills and ability to remain calm under pressure
• Ability to handle high call volumes in a fast-paced environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
- Salary:
- ₱25,000.00 Monthly
