Customer Service Agent - Shipping and Logistics account.
Eastwood, National Capital Region
Posted 23 days ago
- Company:
- Sapient Global Services
- Company Description:
- Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 40
Job Description
Responsibilities:
• Handle inbound and outbound calls to assist customers with tracking shipments and resolving inquiries.
• Provide accurate information on shipping rates, delivery times, and product availability.
• Address customer concerns regarding lost or delayed shipments and offer solutions.
• Coordinate with logistics teams to ensure timely and accurate deliveries.
• Maintain detailed records of customer interactions and service requests.
• Resolve billing issues and process payment inquiries related to shipments.
Qualifications:
• High school diploma or equivalent; Bachelor's degree is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Previous experience in customer service or a call center environment preferred.
• Knowledge of logistics, shipping, and delivery processes is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Our Awesome Benefits:
• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• HMO with 2 FREE Dependents from Day 1
• Paid leaves, OT & holiday pay
• Free Coffee and Biscuits at the office
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Life Insurance & Retirement Plan for qualified team members
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
- Salary:
- ₱25,000.00 Monthly
