Customer Support Associate
Quezon City, National Capital Region
Posted today
- Company:
- GAJA KITCHEN STORIES INC
- Company Description:
- About Company In recent years, South Korean culture has heavily influenced lives of the daily Filipino. More and more South Koreans have settled in parts of the Philippines, and introduced us to K-POP, digital perm, and of course, Korean BBQ. Save for a few Korean restaurants in the country, most of them are Korean BBQ restaurants offering servings of pork belly to last you a lifetime. As a country that’s been exposed to a culture and heritage as rich as South Korea’s, though, we’re due for a reinvention of our perspective of their cuisine. South Korean cuisine is highly traditional and unpretentious, but it has continuously evolved through the years due to cultural and social trends. Despite this, even the most basic meal has always consisted of a lot of elements for it to be considered complete. The concept of bringing contrasting flavors together are what truly makes South Korean cuisine memorable, and this is one of our inspirations for Gaja Korean Kitchen. Aside from it being a direct translation of gaja, the sentence ‘let’s go’ is an ideal that we want to bring to our patrons. Let’s go—a quick invitation that leads anywhere and everywhere. It’s something you can say to friends or family, where you’ll always end up remembering not the smallest of details, but rather the company you’ve kept. Just like how a South Korean meal won’t be complete without different elements, the South Korean culture is profoundly influenced by the concepts of family and friendship. Bringing people together is just one of the ways that their practices resound even in the modern-day setting. It takes a special kind of conviction to present a cuisine with such remarkable history attached to it. We are set to anchor on the very core of what South Korean cuisine is all about and mold it with the Seoul lifestyle—a perfect encapsulation of the Gaja experience.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 2
Job Description
The new food brand focuses on providing a seamless online ordering and delivery service, catering to the growing demand for convenient, value for money and quality food solutions.
Role Overview: The Customer Support Associate will play a crucial role in managing online orders, including payment processing and order placement, while ensuring seamless coordination between customers, operations, and the kitchen. This role is central to delivering an exceptional customer experience and maintaining the efficiency of the online ordering and delivery process.
Reports To: Head of Operations &/or Business Development Manager/CMO
Collaboration: Works closely with the CEO, key partners, and department heads in Marketing, Operations, and Business Development to ensure seamless order management and customer service. Coordinates with the Marketing team to align customer service efforts with promotional activities and brand messaging. Partners with Operations and Kitchen staff to ensure efficient order processing and fulfillment.
Office Location: 36 Sgt. Esguerra Ave, Diliman, Quezon City
Key Responsibilities:
• Order Management: Serve as the central point of contact for managing online orders, including processing and confirming order placements.
• Payment Processing: Assist customers with payment methods, ensure secure transactions, and address any payment-related issues or discrepancies.
• Customer Interaction: Handle customer inquiries, complaints, and feedback through various channels (phone, email, chat) and provide prompt, effective solutions.
• Coordination: Collaborate with operations and kitchen staff to ensure orders are fulfilled accurately and efficiently, addressing any issues or delays.
• Order Tracking: Monitor order status and track deliveries to ensure timely fulfillment and resolve any issues that arise during the delivery process.
• Database Management: Maintain and update customer information and order records in the system to ensure accurate and up-to-date data.
• Issue Resolution: Address and resolve any issues related to order discrepancies, delivery problems, or customer dissatisfaction, escalating issues as necessary.
• Reporting: Generate and analyze reports related to order volume, customer feedback, and service performance to identify trends and areas for improvement. ( including inventory tracking)
• Process Improvement: Contribute to the development and refinement of processes and procedures to enhance the efficiency and effectiveness of the order management system.
Qualifications:
• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• Proven experience in customer service, preferably in the food and beverage industry.
• Strong communication and interpersonal skills, with the ability to effectively address and resolve customer issues.
• Excellent organizational and multitasking abilities.
• Ability to work collaboratively with various departments to achieve service excellence.
• Proficiency in using customer service software and tools.
• A strong commitment to providing exceptional customer service and maintaining high levels of customer satisfaction.
- Salary:
- ₱18,000.00 Monthly
