Amazon Support Specialist

This company started its operation in 2009 .They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position: Amazon Support Specialist
Company Industry: IT Company
Work Location: Antipolo or Ortigas (Onsite)
Work Schedule: Nightshift
Salary: Php40,000-Php45,000 package
Work Set Up: Work on site

BENEFITS:
Government mandated benefits
HMO
Life insurance
Leave Credits
13th month pay

JOB REQUIREMENTS:
Bachelor degree holder
Experience operating within Amazon Seller or Vendor Central
Experience in e-commerce, specifically within the Amazon marketplace.
Experience working with project management / ticketing systems
Amenable to work on site
Amenable to attend face to face interview

JOB RESPONSIBILITIES:
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
Provide Customers with critical service and product information, ensuring customer satisfaction
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices.
Utilize a variety of software programs to resolve customer inquiries

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
Initial interview
Final interview
Job Offer