Customer Service Representative - Onsite in Clark, Pampanga
Clark, Pampanga
Posted today
- Company:
- KMC Solutions
- Company Description:
- We are committed to providing premium office spaces and high-performing offshore teams for both Filipino and Multinational companies. KMC started out with only 2 floors in a single building, now we have the largest collection of proworking spaces in the Philippines with 67 floors across 20+ buildings. We are proud to be trusted by some of the most innovative startups & partners and established global brands when it comes to doing business in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Number of vacancies:
- 20
Job Description
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
On top of your salary, here are the exciting benefits you can look forward to:
Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a PCI COMPLIANCE SPECIALIST - INBOUND include:
Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
Identify opportunities to promote Sysnet products and services and action appropriately.
Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner, escalating only when necessary.
Thoroughly and accurately log each call using the appropriate systems and guidelines.
Properly manage call metrics with respect to stated goals and Service Level Agreements.
Undertake additional duties as necessary, based upon the needs of the business.
To apply, you must be an expert on the following requirements:
Minimum high school diploma or equivalent
1 year of experience in a customer service environment (preferably in a call center environment)
Excellent command of written and spoken English
Ability to work flexible shifts while displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer support
Excellent communication and listening skills
Excellent telephone manner and related soft skills
Strong attention to detail and ability to multi-task
Proficient with computer and email use and functionality
Strong decision-making and problem-solving skills
- Salary:
- ₱30,000.00 Monthly
