Customer Success Executive ( IT Support) - NCR

Mandaluyong, National Capital Region

Posted 9 days ago


Company:: ZP DIVINA CONSULTANCY FIRM INC.
Company Description:: As a boutique consulting and recruiting firm, we take a highly personalized approach to every partnership. Our founder and leadership team are experienced in recruitment, consultancy, and operations. We’ve been there. We understand the challenges of hiring, the struggles of job seekers, and the evolving needs of businesses. We know the pain points of our clients, recruiters, and candidates because we’ve lived them. That firsthand experience is our edge—it shapes our heart and fuels our commitment to making a real difference. We specialize in talent acquisition for hard-to-find positions, executive-level roles, and niche markets, ensuring that businesses connect with top-tier professionals who drive success. Beyond recruitment, we provide expert consultancy services that help businesses optimize processes, strengthen leadership, and build a solid foundation for growth. Our approach is deeply personal. We go beyond transactions to create meaningful partnerships, working closely with businesses to understand their unique needs and craft solutions that truly fit. Whether it’s finding the right talent, enhancing HR strategies, or guiding business transformation, we offer expert-led, hands-on support that leads to real impact. At ZP Divina, you don’t have to choose between expertise and a personal touch—we bring both together to create a recruitment and consultancy experience that is modern, human-centered, and results-driven. We are not just hiring for today—we are helping businesses and people build a future filled with hope and opportunity.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Full-Time

Onsite | To report at the Head Office or Site Office but will need to travel from time to time to the assigned school client.

Open Positions: NCR (10), Cebu (2), Davao (1), CDO (1)

Customer success has become a crucial factor for the long-term growth and sustainability of companies. Since our client’s product is ERP platform - SaaS (Software as a Service) model, it is vital to ensure customer satisfaction and retention, thus they are appointing and deploying Customer Success Executives who play a pivotal role in building strong relationships with clients.

Key Responsibilities

Customer Relationship Management: Build and maintain strong relationships with educational institutions, ensuring their needs are addressed and that they derive maximum value from the product.

Onboarding & Training: Guide schools, universities, and educators through the setup and usage of the platform by conducting training sessions and providing user documentation.

Product Support & Issue Resolution: Respond to customer inquiries, troubleshoot issues, and collaborate with technical teams to deliver timely and effective solutions.

Collaboration with Internal Teams: Liaise with sales, product development, and technical departments to relay customer feedback and support ongoing product enhancements.

Data-Driven Insights & Reporting: Analyze platform usage trends and generate reports that provide actionable insights into customer engagement and success metrics.

Process Improvement & Best Practices: Continuously refine customer support workflows and share best practices to improve user satisfaction and service delivery.

What We’re Looking For:

A graduate of an IT-related course

Excellent communication skills – you’re the type who can explain technical things without sounding like a robot

Willingness to travel – some onsite client engagements may be part of your routine

Strong problem-solving skills and a proactive approach to customer engagement

Bonus Points If You:

Have experience in the education domain or education ERP systems

Knowledge of CRM systems and customer support platforms is an advantage

Why This Role Rocks:

Healthy work environment – a professional, respectful, and collaborative culture

Genuine opportunities for growth – clear career paths and development support

Team-oriented support system – work alongside people who are committed to shared success

ZP Divina Consultancy Firm Inc. is a proud equal opportunity partner. We’re committed to fair hiring practices and fostering a diverse, inclusive environment for all. We do not charge candidates any fees throughout the recruitment process.