L1 Service Desk
Ortigas City, National Capital Region
Posted yesterday
- Company:
- Panoptik Global
- Company Description:
- Panoptik is committed to maintaining a leadership position in providing professional HR services that assists organizations with their concerns, and with their efforts to improve their performance and productivity. Our culture is based on fundamental core values of Respect, Agility, Passion and Integrity. Living these values is key to our organization’s development and the ongoing success of our contractors.
- Contract Type:
- Contract
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
-Keeping the user informed of progress
-Communication with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages
-Closing all resolved incidents, requests, and other calls.
-Resolving incidents/service requests when first contacted, whenever possible
-Provide accurate information on IT Products or services
-Escalating incidents/service requests that they cannot resolve within agreed timescales.
-Identify and suggest possible improvements on procedures
-Conducting customer/user satisfaction call-backs/surveys as agreed.
-Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service tickets.
-Pass on any feedback or suggestions from customers to the appropriate team.
-Providing first-line investigation, diagnosis, and isolation.
-Determine the best solution based on the issue and details provided by the customer.
-Walk the customer through the problem-solving process.
- Salary:
- ₱30,000.00 Monthly
