IT Service Desk Specialist (English Speaker)
Pasig, National Capital Region
Posted 3 days ago
- Company:
- Hunter's Hub, Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
6 months to 1+ year of experience in an IT support or helpdesk role.
Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and NAT.
Experience with or exposure to VoIP systems (e.g., softphones, SIP phones, PBX).
Ability to perform basic network troubleshooting (ping, traceroute, restarting devices, etc.).
Strong communication skills and ability to explain technical concepts to non-technical users.
Willingness to work in a fast-paced support environment with shifting priorities.
Job Description:
We are looking for a proactive and customer-focused Tier 1 Network Support Specialist to join our UCaaS support team. In this role, you will be the first point of contact for technical issues related to voice over IP (VoIP), basic network connectivity, and UCaaS platforms. You will work closely with end users and Tier 2 teams to ensure quick identification and resolution of service-impacting issues.
