Urgent Call Center Representatives

Key Responsibilities:
Handle inbound customer calls with professionalism and courtesy.
Assist customers with a variety of questions, including product inquiries, account issues, and billing concerns.
Provide accurate information and solutions to meet customer needs.
Document and track customer interactions using our internal CRM system.
Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
Follow scripts and guidelines to ensure consistent service delivery.
Participate in training and development to improve skills and knowledge.
Meet or exceed performance targets for call quality, resolution time, and customer satisfaction.

Qualifications:
No prior call center experience required—we will train you!
High school diploma or equivalent (Some positions may require higher educational requirements depending on location).
Excellent verbal and written communication skills in English (or [other required language]).
Strong listening skills with the ability to understand customer concerns and provide effective solutions.
Friendly, patient, and empathetic attitude.
Ability to work in a fast-paced environment and handle multiple tasks at once.
Willingness to work on a shifting schedule, including weekends and holidays if required.