Back Office - Online Chat Booking Agent Chat and Email - No Call

Cubao, National Capital Region

Posted 2 days ago

Company:: Orbit Teleservices
Company Description:: We deliver top-tier customer experiences and take pride in promoting talent from within, recognizing that our people are our greatest asset. Our core values are deeply embedded in our culture and guide our everyday work and interactions. When you partner with Orbit, you can be confident that your customers are in good hands. We’re committed to meeting their needs at every touchpoint—whether it's answering inquiries, resolving concerns, or driving sales.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

In this non-voice role, you’ll assist customers with booking inquiries, changes, cancellations, and general questions—all handled via chat. If you're a fast learner with good communication skills, this is your chance to build a solid career in customer service!

WHAT YOU'LL DO :
- Assist customers with hotel bookings, cancellations, and special requests via live chat
- Provide accurate information about hotel details, policies, and availability
- Ensure smooth and efficient support with a friendly and professional tone
- Handle multiple chats while maintaining attention to detail

WHO WE'RE LOOKING FOR :
- No previous experience required—training provided!
- Strong written English and reading comprehension skills
- Basic computer knowledge and fast typing (at least 35–40 WPM preferred)
- Willingness to learn and work in a fast-paced environment
- Open to shifting schedules, weekends, and holidays

WHY JOIN US?
- Pure chat support – no calls involved
- Entry-level friendly with full training provided
- Work with a globally recognized online travel platform
- Great career growth and development opportunities
- Supportive team and positive work culture