Online Booking Assistant ( Hotel and Travel Reservation )
Orbit Tele Hires PH
Posted over 30 days ago
Location:
Quezon City, National Capital Region
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Junior High School
Salary:
23.000,00 ₱ /
Monthly
Job Description
We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries. If you have at least 6 months of BPO or customer service experience and are a high school graduate, this is a great opportunity to grow your career while enjoying a Monday to Friday schedule with weekends off.
Key Responsibilities:
- Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
- Provide accurate and timely information about room availability, pricing, and policies.
- Ensure high-quality customer service in all written interactions.
- Record and update customer information and reservation details in internal systems.
- Follow all company guidelines for quality and compliance.
Qualifications:
- High school graduate (K-12 or Old Curriculum).
- Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
- Excellent written English communication skills.
- Strong attention to detail and customer-focused attitude.
- Proficient in computer use and typing.
- Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
- Weekends off (Monday to Friday schedule)
- Paid training and onboarding support
- Competitive salary plus incentives
- Career growth and promotion opportunities
- Friendly and professional working environment
Key Responsibilities:
- Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
- Provide accurate and timely information about room availability, pricing, and policies.
- Ensure high-quality customer service in all written interactions.
- Record and update customer information and reservation details in internal systems.
- Follow all company guidelines for quality and compliance.
Qualifications:
- High school graduate (K-12 or Old Curriculum).
- Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
- Excellent written English communication skills.
- Strong attention to detail and customer-focused attitude.
- Proficient in computer use and typing.
- Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
- Weekends off (Monday to Friday schedule)
- Paid training and onboarding support
- Competitive salary plus incentives
- Career growth and promotion opportunities
- Friendly and professional working environment
Company Description
At Orbit, we’re dedicated to delivering outstanding customer service, powered by a team we invest in and promote from within. Our culture is built on clear values that guide our actions and workplace every day.
By choosing Orbit, you're choosing a partner who puts your customers first—meeting their needs with professionalism, empathy, and excellence at every interaction.
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