Non-Voice Agent - Online Shopping Account - Pure Chat only

Mandaluyong, National Capital Region

Posted 2 days ago

Company:: OrBitline
Company Description:: At Orbit, we’re dedicated to delivering outstanding customer service, powered by a team we invest in and promote from within. Our culture is built on clear values that guide our actions and workplace every day. By choosing Orbit, you're choosing a partner who puts your customers first—meeting their needs with professionalism, empathy, and excellence at every interaction.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 100

Job Description

In this role, you’ll handle inquiries related to orders, payments, product information, returns, and more—all through live chat. You’ll be the online voice of the brand, helping customers have a smooth and satisfying shopping experience.

What You'll Do:
- Respond to customer inquiries via chat in a timely and professional manner
- Provide accurate information regarding products, orders, and account issues
- Resolve customer concerns with empathy and efficiency
- Maintain high standards of customer satisfaction and professionalism

What We're Looking For:
- Excellent written English communication skills
- Strong reading comprehension and attention to detail
- Fast typing speed (at least 40 WPM is a plus)
- Experience in chat support or e-commerce is a plus, but not required
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible shifts, including weekends and holidays

Why Join Us?
- No phone calls – 100% chat-based support
- Opportunity to work with a global e-commerce brand
- Competitive salary and benefits
- Supportive and inclusive work culture
- Room for growth and career development