BPO Trainer - Pampanga
Angeles, Pampanga
Posted 2 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Immediate start | Initial interview conducted via phone
**Perks & Benefits:**
- Quarterly performance bonuses
- Opportunities for rapid career advancement
- Support for work-life balance
- Free HMO and Life Insurance coverage for the employee and two dependents
- Office located in the Central Business District
- Certified as a Great Place to Work
**Position Overview:**
We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance.
**Qualifications:**
- Bachelor's degree required
- 2-3 years of training experience within the BPO industry
- Prior experience as a trainer is highly preferred
- Excellent oral and written communication skills
**Key Responsibilities:**
1. **Training Needs Analysis**
- Identify and evaluate training requirements
- Provide ongoing support to reinforce learning and improve performance
2. **Curriculum Design**
- Develop comprehensive course structures and methodologies
3. **Content Development**
- Create and adapt training materials using effective development techniques
4. **Training Delivery**
- Conduct engaging and impactful training sessions
5. **Research**
- Apply basic research principles to enhance training effectiveness
6. **Collaboration**
- Work closely with internal teams and clients across different cultures
7. **People Management**
- Lead and manage diverse teams
- Handle conflicts efficiently
8. **Administration & Planning**
- Manage reports, schedules, attendance, feedback, and coordination with other departments
- Optimize training resources and streamline processes
**Required Skills:**
- Experience in customer service, technical support, and soft skills training
- Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation
- Professional, positive, and service-oriented communication style
- Strong analytical skills to evaluate data, identify issues, and propose solutions
**Candidate Screening Criteria:**
- Minimum of 3 years' experience in training focused on soft skills and customer service
- At least 4 years total experience in the BPO sector
- Minimum of 2 years as a trainer within a BPO or shared services environment
- Experience in tech support is a plus
- Willingness to work onsite in Clark and accommodate shift schedules
