Call Center Agent Process/Product Trainer - Pampanga
Angeles, Pampanga
Posted over 30 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Start ASAP | Initial Interview via Phone
Perks & Benefits:
Quarterly performance bonuses
Fast-track career progression
Work-life balance support
Free HMO and Life Insurance for employee + 2 dependents
Office located in the Central Business District
Great Place to Work certified
Position Overview:
TASQ is actively seeking an experienced Account/Process Trainer based in Clark who can join our team ASAP. The role involves delivering high-quality training programs and supporting performance improvement initiatives.
Qualifications:
Bachelors degree required
Minimum of 2-3 years of training experience in the BPO industry
Strong preference for candidates with prior experience as a trainer
Excellent oral and written communication skills
Core Responsibilities:
1. Training Needs Analysis
Identify and assess training requirements
Provide ongoing support to reinforce learning and drive performance
2. Curriculum Design
Apply comprehensive course design methodologies
3. Content Development
Create and adapt training materials using proven development techniques
4. Training Delivery
Deliver engaging and effective training sessions
5. Research
Understand and apply basic research principles to improve training outcomes
6. Collaboration
Work closely with internal departments and clients across cultures
7. People Management
Lead and manage diverse teams
Handle conflicts effectively
8. Administration & Planning
Manage reports, schedules, attendance, feedback, and coordination with other departments
Optimize training resources and streamline processes
Key Skills Required:
Customer Service & Tech Training:
Experience in communication, technical support, and customer service training
Tech Proficiency:
Basic skills in MS Word, Excel, and PowerPoint for reporting and documentation
High-Impact Communication:
Professional, positive, and service-oriented demeanor
Analytical Thinking:
Ability to evaluate data, identify issues, and propose solutions
Candidate Screening Criteria:
At least 3 years of training experience focused on soft skills and customer service
Minimum of 4 years total BPO experience
At least 2 years as a trainer in a BPO or shared services setup
Tech support background is a plus
Willingness to work onsite and in shifting schedules (Clark-based)