Customer Care Lead
Pasig City, National Capital Region
Posted today
- Company:
- Megafresh International Inc.
- Company Description:
- MEGAFRESH INTERNATIONAL INCORPORATED is a duly registered company with the Securities and Exchange Commission (SEC) and has been operating in the Philippine Market since 1992. We are engaged in the marketing and distribution of Water Purification System, Mineralizers, Alkaline water system, Air Ionizers and Purifiers, Dehumidifiers, Humidifiers, and various other items. At the time of incorporation, our company had a mere 10 personnel working tirelessly to educate the market and introduce the benefits and advantages of our products. Thirty years later, through sheer perseverance, we are able to channel all our efforts became the clear leader in our field. We have established strong partnerships with SM Department Store, ACE Hardware, ACE Express, Robinsons Handyman, True Value, The Home Depot, Allhome, and Wilcon Builders Depot and at present, we are the most widely used and purchased brand with nationwide distribution in over 217 outlets. Today, the company has grown to become strong and thriving enterprise with over 400 active personnel. Our reputation as the foremost authority in Environmental filtration systems, extends beyond retail, as we have active accounts with countless leading companies in the country such as ABS-CBN, Bank of the Philippines, Union Bank, Development Bank of the Philippines, Phillip Morris Inc., St. Lukes Medical Center, Rizal Commercial Banking Corp., Accenture, Golden Panda, East Avenue Medical Center, House of Wagyu, Max’s Group, Binalot, KFC, Pizza Republic, DQ, Zagu, Mini Stop, La lola, Banapple, Sariwon, Torch, Infinitea, Hukad, Luk Yuen, Rice in a box, Mongkok, Pepper Lunch, Chatime, Philippine National Bank, Banco de Oro, Tiger Sugar, City Savings Bank, Department of Energy, Universiry of San Agustin, Young Living, Asian Hospital and Medical Center, etc.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.
Qualifications:
-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.
- Salary:
- ₱25,000.00 Monthly
