Travel / hotel reservation

Pasig, Quezon

Posted 4 days ago

Company:: MirandaHR
Company Description:: We promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

With or without bpo experience required

What is a Travel Account in BPO?
A Travel Account in BPO refers to a specific process or client account that handles services related to travel and tourism, including:

Airline reservations

Hotel bookings

Car rentals

Travel insurance

Holiday packages

Customer support for travel-related services

These accounts are usually outsourced by travel companies, airlines, online travel agencies (OTAs) like Expedia, Booking.com, or MakeMyTrip to BPO firms to manage customer service, technical support, ticketing, or back-office operations.

A Hotel Reservation Process in BPO refers to handling customer support and booking operations for hotels, often on behalf of hospitality chains or online travel agencies (OTAs) like Booking.com, Agoda, Expedia, or individual hotel groups.

What Does a Hotel Reservation Process Include?
Reservation Handling

Booking hotel rooms for customers based on availability, preferences, and budget.

Modifying or cancelling existing reservations.

Customer Support

Answering inquiries about room types, amenities, check-in/check-out times, pricing, etc.

Helping with complaints (e.g., overbookings, poor hotel experience).

Payment Assistance

Guiding customers through payment issues or refunds.

Upselling Services

Recommending upgrades, add-ons like breakfast, spa access, or premium rooms.

Coordination with Hotels

Communicating special requests (early check-in, late check-out, accessibility needs).

Job Roles in Hotel Reservation BPO Process
Hotel Reservation Agent

Customer Service Executive

Travel Consultant

Back-Office Support Associate

Skills Needed
Excellent communication skills (spoken and written)

Customer handling experience

Basic GDS or hotel reservation system knowledge

Familiarity with hotel and hospitality terms

Ability to handle international customers

Good typing and computer navigation skills

Example Scenarios You May Handle
“I want to book a deluxe room in New York for 2 adults from June 5–8.”

“My flight got delayed; can I check in late?”

“I need a refund — the hotel didn’t honor my reservation.”

“Can you find me a pet-friendly hotel in Paris under $100/night?”

Shifts & Nature of Work
Often 24/7 operations (rotational or night shifts due to global clientele)

Voice and non-voice (chat/email) processes available

May be target-based (e.g., upsells, conversion rates)