Sales Account Specialist

Account Specialist are the liaisons between a business and its customers. They assess customer needs and generate sales leads through more personalized service. Account Specialist develop relationship strategies and programs that produce business value and favorable customer experiences. They monitor customer satisfaction and recommend approaches companies can implement to better serve their customers.

-Ensures outstanding customer satisfaction by maintaining strong working relationships.
-Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
-Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
-Manage and train resources to ensure quality and consistency of service to customers.
-Schedule and conduct status meetings with appropriate development resources and customers.
-Assist sales team in business acquisitions, planning, retention and management.
-Maintain complete and accurate customer correspondence data. Assist in making major business decisions.
-Develop and update client related reports.
-Managing client relationships to build a reputation for excellent service and generate repeat business.
-Negotiate and manage agreements through business contract process.
-Create online product and service promotional videos, products and services reference information to benefit all customers.
-Identify and develop problem solving methodologies to resolve customer issues

Qualifications:
-Graduate of Engineering (EE, ECE, ME) or Business course; advanced education an advantage.
-Open for Fresh Graduate or with at least one (1) year history of demonstrated success in work experience in customer relation and account management.

Job Type: Permanent

Education: Bachelor's (Preferred)

Experience: Account Specialist: 2 years (Preferred)

Language: English (Preferred)