Accounts Receivable Analyst

Who we are:

eFlexervices is a BPO company with a legacy spanning 23 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Accounts Receivable Analyst – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

The Accounts Receivable Analyst will manage and optimize the accounts receivable process to ensure efficient collection and reconciliation of funds. This role involves working with various partners and providers to address and collect outstanding balances and correctly apply those in the accounting system.
The role also includes creating and sending out invoices promptly and accurately, as well as collaborating with internal teams to ensure alignment on billing practices, payment terms, and issue resolution.

What you’ll be doing:

AR Management: Support the end-to-end accounts receivable process, including preparing invoices, performing follow-ups on outstanding payments, and assisting with account reconciliations.
Invoice Preparation: Preparing and issuing accurate and timely customer invoices in accordance with contract terms and company policies. Responsibilities include gathering and verifying billing data, ensuring proper coding and documentation, addressing discrepancies, and coordinating with internal teams to resolve billing-related issues.
Collection: Responsible for tracking outstanding invoices, following up with customers to collect payments, resolving billing issues, and updating records to ensure accurate accounts receivable reporting.
Reconciliation: Perform AR payment reconciliation by matching payments to invoices, reconciling reports from multiple providers, and using simple SQL queries to extract and validate data.
Documentation: Document the current AR process for future reference and audit purposes.
Communication: Communicate with customers to resolve billing issues, answer inquiries, and provide support related to invoices and payment status. Collaborate with internal stakeholders on collection issues and payment status, escalating to leadership when necessary.
Problem Solving: Use strong problem-solving skills along with advanced Excel functions and basic SQL queries to investigate discrepancies, resolve payment issues, and support continuous improvement of AR processes.
Reporting: Prepare and review reports on AR balances, unbilled amounts, and overdue invoices, analyzing trends and preparing key discussion points for management and internal teams.

Qualifications and Requirements:
At least 2 years of experience in Accounts Receivable management.
Strong understanding of AR processes and reconciliation.
Ability to work with various partners and address collection issues.
Strong organizational and documentation skills.
Excellent communication and interpersonal skills.
Proficiency in financial software and reporting tools, preferably Netsuite.
Proficient in MS Excel or Google Spreadsheets.
Analytical and problem-solving abilities.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!