Service Management Specialist
Taguig, National Capital Region
Posted 10 days ago
- Company:
- Hunter's Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
· Ensure we support KPIs for all internal and scorecard for Incident, Problem, Change and Configuration Management as outlined below.
· Evaluate impact and risk for everything impacting Enterprise Services and Business.
· Adhere and follow processes set out for the team and IT Service Management.
· Ensure conformance to Workday, Change-point and Overtime Tracking policies and procedures.
· Participate in IT Service Management Service Rotations such as, On-Call when scheduled.
· Meet target date of assigned activities or requests so that they are not past due and ensure that negotiated delivery date is agreed to by requestor.
· Meet and support all Audit, BCP, Compliance, and Records Management requirements.
· Run and facilitate Major Incident Management bridge calls and chats to ensure quick resolution of major incidents.
· Facilitate Problem Management meetings to support root cause analysis for the incidents reported and supported. Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
· Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution.
· Management of the lifecycle of Problem Tickets, preventing recurrence, and minimizing impact
· Analyzing historical data to identify and eliminate potential incidents before they occur.
· Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
· Review and closure of all problem records ensuring comprehensiveness of information on tickets and RCA Documents.
Qualifications:
· Bachelor’s graduate
· Must have 5-10 years of experience in IT
· Must have ITIL V3 Foundation Services Certification
· Must have 5-10 years of experience in Process improvement and documentation
· Must have 5-10 years of experience in (ServiceNow, HP, BMC, BPPM etc) )
· Advanced Excel and PowerPoint skills
