Retail Operation Supervisor

We are seeking a highly organized and tech-savvy Retail Operation Supervisor to oversee the daily operations of our IT retail store. This role is responsible for ensuring an efficient store workflow, leading a knowledgeable sales team, managing inventory of high-value tech products, and delivering exceptional customer service in a fast-paced technology-focused environment.

Key Responsibilities:
• Supervise daily operations of the IT store, ensuring smooth customer service and sales execution.
• Lead, train, and motivate the sales team with a strong focus on product knowledge (computers, peripherals, software, and consumer electronics).
• Maintain optimal stock levels, manage inventory accuracy, and coordinate with suppliers for tech product restocking.
• Ensure POS systems and software are functioning correctly and staff are proficient in their use.
• Monitor store performance metrics (sales targets, customer satisfaction, product returns).
• Handle technical customer queries and support escalation in collaboration with the technical support team.
• Implement in-store marketing strategies and product demonstrations for new tech launches.
• Ensure compliance with company policies, data security protocols, and industry-specific standards.
• Produce daily/weekly reports on sales, inventory, and staff performance for upper management.
Other tasks given from time to time