Concierge Backer work from home
Manila, National Capital Region
Posted 21 days ago
- Company:
- Cyberbacker Inc
- Company Description:
- The concept of Cyberbacker originally started and was first implemented in The Good Life Group, a real estate company of our CEO Craig Goodliffe. Craig believes that equal opportunities should be given and great talents can be found from anywhere on the globe. Cyberbacker was established in January of 2018 with the goal of partnering great individuals with clients who share the same values and characters. We believe that like-minded individuals working towards the same goals or business have the highest capacity for growth. Cyberbacker aims to provide premium and world-class services to its partners. Today, in just the span of four years, we are servicing 3500+ and growing, delighted and satisfied clients.
- Contract Type:
- Part Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 2
Job Description
Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
Provide callers and visitors with detailed information about the business’s products, services, and operational policies.
Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.
Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.
Requirements:
Strong verbal and written communication skills.
A friendly and professional demeanor, with a commitment to providing outstanding customer service.
Ability to effectively interact with people, internal and external.
Strong follow-through skills.
General Requirements
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
Device Specification
Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
Network Requirements
10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
