Japanese Strategic Customer Associate (Php 70000Php 80000)

Makati City, National Capital Region

Posted 20 days ago


Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines. Provides sales leads and sales intelligence data on over 120 million companies

Position: Japanese Strategic Customer Associate
Company Industry: Japanese IT Consulting Company
Work Location: Makati City
Salary: Php 70,000 - Php 80,000
Work Schedule: Shifting (Dayshift/Midshift/Graveyard)
Work Set-up: Work Onsite

BENEFITS:
Conversion of Vacation Leaves (SL & VL)
Loyalty Incentive Leaves
HMO with a Maximum benefit of Php 200,000
Perfect Attendance Incentive of 1,500
Government Mandated Benefits

JOB REQUIREMENTS:
JLPT N2 Passer
Candidates must possess at least a bachelor’s / college degree, preferably from any office-related course
Undergraduates with BPO experience are accepted
At least one (1) year of work experience in customer support, customer services, or other related work is preferred for this position but not required
Fresh graduates are also welcome to apply

JOB RESPONSIBILITIES:
Answering client inquiries regarding their account status, transactions, trades, withdrawals and deposits, etc. through email and chat.
Informing other staff about the current campaign and how it works.
Endorsement to all departments regarding tasks done and updates regarding daily work
Conduct proper investigation when the need arises (e.g. suspicious emails)
Locate and pinpoint possible errors on Platform, Kanrigamen, Website, etc, and report them immediately to the team leader and/or superiors
Check emails regarding CC errors and respond through Thunderbird
Send proper emails regarding tasks specifically created by superiors/team leaders

RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
HR and Online Exam (Including Personality test, Multitasking, ect.) via Zoom
Final Interview
Job Offer