Assistant Manager - Center of Excellence - Taguig
Taguig, National Capital Region
Posted 19 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role, you will:
Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
Extensive BPO customer service experience: at least 5 years in the sector.
Proven leadership: Minimum of 4 years managing a customer service team.
A solid educational foundation: a college degree in any field.
Flexibility: Willingness to work flexible shifts.
On-site presence: Must be available to work in BGC, Taguig.
Immediate availability: Ready to start right away.
Benefits:
Comprehensive HMO coverage for you and two dependents from day one.
Rewarding quarterly performance bonuses.
Outstanding opportunities for career advancement and diverse account exposure.
Enjoy your weekends off!
