Customer Service Manager
Pasig, National Capital Region
Posted 26 days ago
- Company:
- CEPAT KREDIT FINANCING INC.
- Company Description:
- Cepat Kredit Financing, Inc. is a fast-growing Filipino-owned financing company that provides a focused portfolio of products and services for Overseas Filipino Workers (OFW), both land-based and sea-based, and motorcycle and tricycle unit owners.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
DUTIES AND RESPONSIBILITIES
Oversee and monitor all customer service-related concerns on a monthly basis.
Monitor internal collection activities and ensure timely reporting each month.
Track and evaluate customer feedback and suggestions to improve service delivery.
Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them.
Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution.
Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently.
Prepare and submit regular performance reports on customer service metrics monthly.
JOB SPECIFICATIONS
Graduate of any four-year Business Course
Must have product and process knowledge
Possesses excellent communication and listening skills
With professional attitude and strong work ethics
Has the ability to build and maintain good relationship with clients
Computer proficient especially Microsoft Word, PowerPoint and Excel
- Salary:
- ₱50,000.00 Monthly
