Customer Management Associate

NCR, National Capital Region
Posted 3 days ago
Logo Dempsey Resource Management Inc.
Company:
Dempsey Resource Management Inc.
Company Description:
Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Number of vacancies:
30

Job Description

Key Responsibilities
1. Customer Engagement
*Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
*Assist customers in understanding products, services, payment terms, and account details.
*Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
2. Sales Support
*Promote company products and services during customer interactions to achieve sales targets.
*Identify potential sales opportunities and refer them to the sales team or Customer Management Officer.
*Provide information on promotions, discounts, and new offerings to customers.
3. Collection Activities
*Assist in the collection process by following up with customers on outstanding payments.
*Communicate payment schedules and provide support for payment-related queries.
*Maintain accurate records of payments and escalate overdue accounts to the relevant team or officer.
4. Documentation and Reporting
*Update and manage customer records in the database, ensuring accuracy and confidentiality.
*Prepare and submit reports on customer interactions, sales performance, and collection activities.
*Analyze data to provide insights into customer behavior and identify areas for improvement.
5. Compliance and Process Adherence
*Follow company policies and standard operating procedures in all customer interactions and transactions.
*Ensure compliance with regulatory standards and ethical guidelines in handling customer accounts.
*Report any irregularities or process issues to the Customer Management Officer or Area Manager.
6. Team Collaboration
*Work closely with the sales and collection teams to ensure smooth operations and customer satisfaction.
*Provide feedback and suggestions to improve customer management processes and service delivery.

Key Qualifications
* A graduate of 2-year course/ graduate of any Vocational course/ at least Senior Highschool Graduate
* With 1-2 years of experience in customer service, sales, or collections (entry-level candidates with strong interpersonal skills will also be considered).
* With Strong communication and interpersonal skills.
* With Basic knowledge of sales and collection processes.
* Proficient in using computer applications (e.g., MS Office, CRM tools).
* With good organizational and multitasking abilities.
* Customer-focused with a proactive approach to problem-solving.
* Detail-oriented with strong accuracy in handling data and transactions.
* With Ability to work collaboratively in a team-oriented environment.
* Adaptable in handling dynamic customer needs and operational challenges.
* Ethical and professional in all interactions and decisions.