Customer Service Representative(CSR)
IT park, Cebu City, Cebu
Posted 21 days ago
- Company:
- Concentrix (CNX)
- Company Description:
- Concentrix Corporation is a global technology and services company specializing in customer experience (CX) solutions. They provide various services, including designing, building, and running integrated solutions for businesses across diverse industries like technology, retail, and finance. Concentrix's services aim to improve business performance and help brands grow by leveraging technology and data insights.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 10
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Provide accurate product, service, billing, and company policies information.
- Resolve customer complaints with patience and efficiency, escalating issues when necessary.
- Maintain records of customer interactions and transactions in our CRM system.
- Follow communication procedures, guidelines, and company policies.
- Stay up-to-date with product knowledge and ongoing training.
- Identify opportunities to improve customer satisfaction and loyalty.
Qualifications:
- With or without BPO Exp
- At least HS Graduate, Old Curriculum/ SHS Grad, New Curriculum / College Undergrad / College Graduate / Associate Graduate
- Salary:
- ₱18,500.00 Monthly
