Helpdesk Officer
Quezon, National Capital Region
Posted 2 days ago
- Company:
- StellarOrbitz Solution
- Company Description:
- At StellarOrbitz Solution, we believe in fostering a dynamic work environment that promotes not only professional growth but also a healthy work-life balance. As we continue to expand, we’re looking for passionate individuals who are eager to contribute to innovative solutions while enjoying flexible schedules and a supportive atmosphere.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 30
Job Description
Role: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Responsibilities:
Respond to user inquiries via phone, email, or chat.
Troubleshoot and resolve technical problems related to software, hardware, and networking.
Document and track issues in a ticketing system.
Escalate unresolved issues to higher-level support when necessary.
Provide basic training and guidance to users on common software and hardware tools.
Perform routine maintenance and updates on systems as needed.
Maintain a knowledge base of common issues and solutions for future reference.
Skills Required:
Strong problem-solving abilities and attention to detail.
Excellent communication skills, both written and verbal.
Knowledge of computer systems, software, and networking basics.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Customer service-oriented mindset with a friendly, patient approach to troubleshooting.
- Salary:
- ₱25,000.00 Monthly
