Service Desk
Taguig City, National Capital Region
Posted 15 days ago
- Company:
- M and J Solutions Provider Inc.
- Company Description:
- We are committed to giving you scalable business solutions done efficiently and effectively, because we believe in our shared vision of success.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
- Respond to tech inquiries via email, through online chats, or over the phone
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
Qualifications:
- Completed 1st Year in College
- At least 18 months BPO experience with 12 months of experience in a Service Desk, IT helpdesk or Technical Support role - Under BPO or IT Shared Services (must be knowledgeable in Active Directory)
- Strong problem-solving and analytical skills to quickly identify and resolve issues
- Excellent communication and customer service skills to effectively interact with end-users
- Working knowledge of common desktop applications, operating systems, and hardware
- Ability to multitask and prioritize tasks in a fast-paced environment
- Enthusiasm for continuous learning and adaptability to new technologies
- Willing to work ON SITE in BGC, Taguig
- Salary:
- ₱33,000.00 Monthly
