Telecommunications Associates (WFH) - Limited offer

About the role

Talent Outsourcing Channel Solutions' is seeking passionate Telecommunication Associates to join our dynamic team. In this full-time, work-from-home role, you will be the voice of our client, providing exceptional customer service and technical support to our valued customers. This is an excellent opportunity to build your career in the fast-paced telecommunications industry.

What you'll be doing
Respond to inbound calls from customers and provide friendly, knowledgeable assistance
Troubleshoot customer issues and provide technical support to resolve problems efficiently
Maintain accurate records and documentation of all customer interactions
Proactively identify opportunities to enhance the customer experience
Actively participate in training and development programmes to enhance your skills
Collaborate with the team to continuously improve processes and procedures

What we're looking for
Atleast SHS Grad + 6 mos international voice exp (BPO)
Excellent communication and interpersonal skills with the ability to build rapport with customers
Strong problem-solving and critical thinking abilities to address customer queries effectively
Familiarity with telecommunications products and services or a willingness to learn
Proficiency in English, both verbal and written
Ability to work independently and as part of a team in a fast-paced environment
Passion for delivering outstanding customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing a supportive and rewarding work environment. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits
Opportunities for career development and advancement
Flexible work arrangements and work-from-home options
A collaborative and inclusive company culture