Account Manager/Customer Service (Remote)
Remote, National Capital Region
Posted 22 days ago
- Company:
- Cube Care Co.
- Company Description:
- Cube Care Company provides high-quality decorative products and services for healthcare and commercial interiors. We offer a turnkey solution for clients looking for the highest quality products and textiles available for healthcare and commercial interiors, including cubicle curtains, tracks, shower curtains, cart covers, window treatments and bedding, as well as installation and maintenance services, please check our complete product offering brochure. With our high quality products, unmatched personal service and expert guidance, we’ve become one of the most trusted names in the industry for medical facility and hospital cubicle curtains. Our commitment to delivering results has enabled us to build long standing relationships with our clients and follow through on our promises every time.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
- Service as the main point of contact in all matters related to client concerns and needs.
- Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements.
- Process customer orders in accordance with established procedures and guidelines.
- Verify order accuracy and resolve any discrepancies with sales team and customers.
- Communicate with warehouse staff and ensure timely order fulfillment and shipment.
- Enter and maintain customer and order information in company databases and systems.
- Respond to customer inquires regarding order status and shipment tracking information.
- Build and strengthen client relationships to achieve long-term partnerships.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of products and service offering.
- Handle inquiries and request from customers and address their need in a timely matter.
- Stay on top of accounts, making sure they receive services that meet their needs.
- Identify upsell, cross-sell opportunities and communicate with the sales team regularly.
- Develop and manage relationships by engaging with key customers and potential opportunities.
- Accelerate customer adoption and customer satisfaction.
- Knowledge of sales techniques and the ability to conduct negotiations.
- Maintain Customer Service for account management assigned, including but not limited to following up on open quotations, re-orders, problem solving.
Qualifications:
- Candidate must possess at least Bachelor's/College Degree
- Owners mindset: takes ownership over everything within scope of responsibility while still empowering others to do the same.
- Demonstrated success in building strong relationships using a consultative, solution-focused approach.
- Demonstrate ability to drive results in the sales leadership role.
- Desire to continuously self-improve, team improve and quota achievements.
