Customer Service Assistant

Work schedule: 9am-6pm
Work setup: Fully onsite (18 United Street. Bo. Kapitolyo, Pasig City)

Qualifications
- Bachelor’s Degree in Business Administration or any field but preferably IT-related course
- With at least one (1) year experience in Customer Service
- Good verbal and written communication skills
- Has the ability to handle challenging customer situations and alleviate conflicts
- Able to work under pressure and meet deadlines
- Strong attention to details with high accuracy in data entry
- Knowledgeable in Customer Relationship Management (CRM) system
- Proficient in MS Word and MS Excel
- Effective time management and strong interpersonal skills
- Technical knowledge is an advantage
- Must be willing to go beyond the normal working hours including weekends

Job Description
- Responsible for directly interacting with customers by efficiently answering post sales inquiries , complaints , resolving issues , processing orders , maintaining customer records and ensuring a positive experience through effective communication and problem solving skills.
- Build and maintain a solid relationship with customers by ensuring that their needs and concerns are addressed promptly and professionally by providing exceptional services and support.
- Promote and upsell products and services based on customer's needs
- Provides support to all internal and external clients
- Escalate complex or unresolved problems to appropriate business units when necessary
- Achieve agreed upon sales quota /target
- Monitors customer satisfaction level