Customer Service Assistant
Pasig, National Capital Region
Posted today
- Company:
- Hunter's Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
- Responsible for directly interacting with customers by efficiently answering post sales inquiries , complaints , resolving issues , processing orders , maintaining customer records and ensuring a positive experience through effective communication and problem solving skills.
- Build and maintain a solid relationship with customers by ensuring that their needs and concerns are addressed promptly and professionally by providing exceptional services and support.
- Promote and upsell products and services based on customer's needs
- Provides support to all internal and external clients
- Escalate complex or unresolved problems to appropriate business units when necessary
- Achieve agreed upon sales quota /target
- Monitors customer satisfaction level
Qualifications:
- Bachelor’s Degree in Business Administration or any field but preferably IT-related course
- With at least one (1) year experience in Customer Service
- Good verbal and written communication skills
- Has the ability to handle challenging customer situations and alleviate conflicts
- Able to work under pressure and meet deadlines
- Strong attention to details with high accuracy in data entry
- Knowledgeable in Customer Relationship Management (CRM) system
- Proficient in MS Word and MS Excel
- Effective time management and strong interpersonal skills
- Technical knowledge is an advantage
- Must be willing to go beyond the normal working hours including weekends
