ERP Support Analyst / Eastwood / Hybrid

Discover your 100% YOU with us!

Position: ERP Support Analyst
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Dayshift

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Audit Assistant Manager, you will:

Provide technical support for our MerchantAg and VanguardAg customers.
Solve diverse set of system issues (from customers or internal colleagues), with focus on application functionality and data setup.
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy technical concerns and find solutions
Provide qualitative feedback and thoroughly document issues found within solutions while troubleshooting and track through resolution process
Log all customer interactions in our Salesforce CRM and actively follow-up with appropriate colleagues to share real-time customer activity
Create and escalate support tickets to the Business Management development team
Communicate with quick turn-around response time via phone and email, in accordance with the service level commitment.
Share knowledge within the team via documentation, on-going training, and participation in testing as needed as well as to ensure on-going improvements in quality and related services
Encourage customer adoption of Ever.Ag’s appropriate support channels (e.g., support portal)
Stay up to date on releases and new release client communication
Attend internal and customer meetings as requested
Participate in other assigned projects

What You Need:

Non-negotiables

Bachelor’s degree preferred and two years’ experience in similar role -or- Associates and/or technical certification and four years of related experience.
Previous experience with agricultural retail operations and/or enterprise resource planning (ERP) solutions
Previous experience, and/or formal education, in financial accounting

Preferred skills/expertise

Customer Service Orientation: Discovers and meets underlying needs of customers; Follows through on requests and complaints; Becomes a trusted advisor to the customer
Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience
Analytical and Critical Thinking: Review and manage data with strong attention to detail; combine facts with likely possibilities; articulate and resolve problems
Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions
Action Oriented: A bias for action, when you see a problem, you solve it using your technical savvy and internal resources–