E-commerce staff

Job description
E- COMMERCE STAFF

Job summary:

Responsible in ensuring that products are traded online on company’s website. He/she will handle, transacts, maintains customers’ accounts and keeps customer.

Job responsibilities:

· Provide prompt and personalized support.

· Addressing queries, managing order and ensuring a seamless online shopping

· Manage and update product listing on E-commerce platforms, ensuring accurate and appealing product information, images and pricing.

· Facilitate the end-to end order processing from other placement to fulfillment, managing inventory levels and coordinating with logistics partners for timely deliveries.

· Navigate and leverage various E-commerce platforms, staying updated on platform features and updates to maximize the effectiveness of online storefronts.

· Conduct market research to identify industry trends, analyze competitor strategies and provide insights to guide decision-making and maintain a competitive edge.

· Collaborate with the digital marketing team to implement and monitor E-commerce -focused marketing campaigns, promotions and advertisements.

· Build and nurture relationships with E-commerce customers through personalized communication and feedback management.

· Ensure the accuracy and quality of product information, images and customer facing-content, contributing to a positive user experience and minimizing returns or customer dissatisfaction.

· Other tasks that may be assigned from time to time.

Job qualifications:

· College graduate with preference in Business Administration, marketing, communications and advertising, business or a related field.

· At least 1-2 years in related field as an E-commerce personnel.

· Knowledgeable regarding marketing, E-commerce and sales operations.

· With experience in handling Lazada, TikTok, Shoppee and Shoppify accounts

· Professional, efficient and analytical mindset

· With computer technical and marketing skills

· Knows Digital marketing, advertising & data analysis.

· Good oral and written communication

· Knows time management, resilience, adaptable, passionate and customer focus.

· Ability to read trends and cycles.

· Willing to work in Sauyo, Novaliches Quezon City (near Mindanao Avenue)