HR Generalist
Metro Manila, National Capital Region
Posted 2 days ago
- Company:
- RSD Human Resource Management Consultancy
- Company Description:
- RSD (Recruitment Solutions Department) is a local Human Resource Management Consultancy that started at year 2017 as a freelance recruitment team, and at year 2020 RSD Registered as a company focusing on HR Services (especially Volume, IT & Non-Agent/Executive Hiring), and at year xxxxxxx RSD Worked requisitions virtually, and at year 2023 RSD opened an Office at Rizal. Since RSD is focusing on HR Services like Volume, IT & Non-Agent/Executive Hiring. RSD will make sure that they are committed to provide an effective and efficient professional recruitment performance to clients, and the most professional yet friendliest approach to applicants. and to become the top recruitment firm in the Philippines and one of the tops across Asia-Pacific Region. RSD will make sure that they offer clients a promising advantage to the marketplace as they provide and guarantee realistic numbers with the ability of rapidly acquiring the right people in need, reduce operational costs and risks, and gaining advantage with us expertise in developing staffing strategies.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
Candidates
We are seeking a Customer Service Representative to assist customers with their inquiries via calls,
chat, and emails, encompassing generic queries, account/application status, and insurance-related
concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while
ensuring consistent, courteous, and efficient service according to quality monitoring guidelines.
Liaison with onshore departments may be necessary to relay messages to customers as requested.
Responsibilities for External
Candidates
Assist customers with their queries via calls chat and emails pertaining to generic queries,
account / application status and status on Insurance related queries.
Demonstrate ownership and provide timely resolutions to inquiries and requests
Liaise with onshore departments to pass on messages to the customers as requested
Treat customers in a consistent, courteous, and efficient manner according to quality
monitoring guidelines
Attain team productivity goals without compromising accuracy, service, or the privacy of
customers
Manage daily work activity and take action as appropriate to meet customer service metrics
Qualifications for External
Candidates
Basic knowledge of computers
Knowledge of key parts of the computer and rebooting the system
Preferably good typing speed and accurate system updating
Phone call/master handling skills
Keyboarding skills/typing speed (at least 30 wpm)
Strong verbal communication skills (Overall B1 – CEF)
Possesses good problem-solving skills (should pass critical thinking assessment)
Ability to work independently and in a team environment
Detail oriented with excellent follow-up skills
Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Sets own high standards of performance
High tolerance for stress
Proven record of dependability
Comfortable with navigating and communicating instructions to access multiple computer
applications
Must be able to learn and retain a large amount of technical information in a relatively short
period of time
Must be receptive to detailed and frequent performance feedback
Generally likeable demeanor and customer centric approach
Knowledge about US Life Insurance processes and other line of businesses is a plus
Knowledge about US culture
Knowledge on quality procedures
