Virtual Admin(ServiceM8 experience)
Angeles City, Pampanga
Posted 20 days ago
- Company:
- Australian Outsource Desk Inc.
- Company Description:
- We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Job Type: Full-time
Salary: Negotiable based on skills and experience
Job Description:
We are seeking a highly organized and proactive individual to support our client operations. The ideal candidate will have experience using ServiceM8 CRM, handling general administrative tasks, and ideally some background in the electrical trade industry. This role is vital in managing job bookings, customer communication, invoicing, and assisting with various administrative tasks to ensure smooth day-to-day operations.
Key Responsibilities:
ServiceM8 Management: Manage and update job scheduling, invoicing, quoting, and client communication within ServiceM8.
Customer Support: Respond to customer inquiries via phone, email, or chat in a professional manner.
Scheduling: Organize and manage calendars, appointments, and reminders.
Job & Invoice Management: Assist in creating and managing job quotes, purchase orders, and invoices.
Data Entry: Perform accurate data entry and maintain up-to-date records.
General Admin Tasks: Handle general administrative duties such as email management, document preparation, and reporting.
Coordination: Coordinate with field technicians or electricians to ensure timely completion of jobs.
Client Follow-ups: Assist in following up with clients for payments and feedback.
Ad-hoc Tasks: Perform other administrative tasks as assigned.
Qualifications & Requirements:
Proven experience as a Virtual Assistant, Admin Assistant, or in a similar role.
Proficiency in ServiceM8 CRM is a must.
Strong administrative, organizational, and time-management skills.
Experience in the electrical trade industry or working with tradies is a plus.
Excellent verbal and written English communication skills.
Tech-savvy with the ability to quickly learn new software and tools.
High attention to detail with the ability to work independently.
Strong customer service skills, capable of handling client inquiries professionally.
Preferred but Not Required:
Experience with bookkeeping or accounting software (e.g., Xero, MYOB, etc.).
Background in the construction, plumbing, or electrical industries.
Familiarity with other job management software.
Details:
Office-based: 3F Plaza Victoria Bldg., Sto. Domingo, Angeles City, Pampanga
Working Days: Monday to Friday
Shift: Morning Shift
Opportunity: Work in a dynamic and supportive environment with career growth and skill development opportunities.
Salary & Benefits: Competitive salary and benefits package.
Start Date: Immediate
Application Process:
Interview Stages: Pre-screening / Initial Interview / Second Interview / Client Interview.
Fast Application Process.
