IT Support
Makati, National Capital Region
Posted 6 days ago
- Company:
- Dempsey Resource Management, Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Provide first-line technical support for hardware, software, and network-related issues.
Diagnose and resolve technical problems in person, via phone, or through remote support tools.
Install, configure, and maintain computer systems, printers, and other IT equipment.
Manage user accounts, access permissions, and system security settings.
Assist in software and system updates, patches, and upgrades.
Monitor and maintain IT infrastructure, including servers, networks, and backup systems.
Document IT issues, troubleshooting steps, and solutions for future reference.
Train employees on IT best practices, security protocols, and new technologies.
Ensure data security and compliance with company policies and IT regulations.
Collaborate with external vendors and IT teams to resolve complex technical issues.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
Strong knowledge of Windows, macOS, and Linux operating systems.
Experience with networking, troubleshooting, and IT security principles.
Familiarity with IT support tools, remote desktop applications, and ticketing systems.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and customer service skills.
