Realtime Analyst - Open to Fresh Grads

Manila, National Capital Region
Posted 5 days ago
Company:
Telesys BPO Hub
Company Description:
Telesys Business Process Outsourcing, a Philippines-based customer contact management provider, offers professional and cost-effective contact center solutions for every business type.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Number of vacancies:
10

Job Description

Identify and evaluate variations from anticipated performance, such as surges in call volume, extended wait times, and periods of agent inactivity.
Support the creation and modification of agent schedules by leveraging real-time data and evolving trends.
Provide real-time performance updates, highlight potential risks, and escalate issues as needed to appropriate stakeholders.
Record incident responses and results to enhance future incident management strategies.
Salary:
₱28,000.00 Monthly