Operations Manager - From BPO Healthcare Company

Skills:
 Proven experience as Manager/Sr Manager or similar position.
 Experience with recruiting and performance evaluation processes.
 Familiarity with financial and customer service principles.
 Good math skills with the ability to create and analyze reports, spreadsheets
 Proficient user of MS Office (MS Excel in particular).
 Leadership and organizational abilities.
 Interpersonal and communication skills.
 Problem-solving attitude.
 Willingness to work in US Shift.

Experience:
10+ Years of healthcare experience in RCM.

Job Description:
Delivery of work as per SOWs, maintain client confidence, expand team in terms of,
improvement in process standards and associate efficiency.
Job Responsibilities
 Improve Accounts/Teams Performance
 Developing the team to execute business operations and cater to projected growth efficiently
 Manage all facets of professional billing revenue cycle processes;
 Conduct performance appraisals for the TLs, QAs and Associates
 Planning and managing the unit's operations and ensuring its success as a profit center
 Training the team and developing operating processes & systems to deliver outstanding client services
 Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
 Analyzing the workflow to improve process quality and enhance productivity
 Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.
 Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
 Submits periodic reports to the superiors on the performance and the growth plans available with the client
 Contribute towards minimizing attrition & absenteeism