HR Director - Dumaguete

Job Description: HR Director - BPO Company
Position Overview:
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.

Key Responsibilities:
Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.

Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.

Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.

Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.

Develop and maintain strong relationships with internal and external stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.

Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.

Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.

Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.

Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.

Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.

Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.

Participate in the development of HR budgets and manage departmental spending.

Qualifications:
Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.

Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.

Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.

Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.

Proven expertise in people management, with the ability to lead, motivate, and develop teams.

Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.

Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.

Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.

Ability to build and nurture relationships across departments, fostering collaboration and teamwork.

A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.

Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.

Willingness to work onsite in Dumaguete.

Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.

Preferred Skills:
Experience in leading HR functions for a fast-paced, large-scale BPO operation.

Strong understanding of HR technologies and HRIS systems to improve operational efficiency.

Experience with employee engagement surveys, performance management systems, and succession planning tools.

Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

Work Environment:
Full-time, onsite position based in Dumaguete.

Competitive salary and benefits package.

Opportunity to work with an international team and collaborate with US counterparts.

A values-driven, high-performance company culture committed to employee well-being and success.