Application Support Engineer

Manila, National Capital Region

Posted 12 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 27

Job Description

Job Summary:
We are looking for an Application Support Engineer specializing in SAP Basis and HANA Database Administration to manage system requests, troubleshoot critical issues, and optimize SAP performance. The ideal candidate must be proactive, adaptable, and eager to learn new technologies.

Key Responsibilities:
Manage SAP & non-SAP system issues, requests, and changes while ensuring SLA compliance.
Handle Severity 1/2 issues, providing Level 1 & 2 support for HANA Administration.
Conduct system refreshes for QA & Staging systems.
Perform performance tuning using OSS Notes & EarlyWatch Alerts (EWA).
Plan and execute SAP Kernel Upgrades, OSS Notes, Add-Ons, & Support Packages.
Oversee capacity planning to ensure system stability during peak periods.
Collaborate with Functional & Application teams to resolve critical issues.
Stay updated on cloud, automation, and DevOps tools (e.g., CHEF, Terraform, AWS, Python).

Qualifications:
3+ years of experience in SAP Basis & HANA Database Administration.
Strong troubleshooting & performance optimization skills.
Experience with system refresh, capacity planning, & workload management.
Excellent communication & coordination skills, especially for Severity 1/2 issues.
Willingness to learn automation & cloud technologies.