Application Support Engineer
Manila, National Capital Region
Posted 24 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob PH is a premier sourcing and recruitment solutions provider based in the Philippines, dedicated to connecting top-tier talent with forward-thinking companies across various industries. We specialize in identifying, attracting, and placing skilled professionals in roles that drive business growth and innovation. With a deep understanding of the local job market and a commitment to excellence, Neksjob PH streamlines the hiring process for our clients while empowering candidates with meaningful career opportunities. Our team of experienced recruiters leverages technology, market insights, and a client-first approach to deliver agile and customized staffing solutions. Whether you're a startup seeking your first hire or a global enterprise scaling your workforce, Neksjob PH stands ready to meet your talent acquisition needs with speed, precision, and integrity. We go beyond sourcing—we build careers, shape teams, and help organizations thrive in a competitive landscape.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location: Manila
Experience Required: Minimum 3 years
Job Summary:
We are looking for an experienced Application Support Engineer specializing in SAP Basis and HANA Database Administration. This role involves managing SAP and non-SAP system requests, troubleshooting critical issues, performing system maintenance, and optimizing performance. The ideal candidate must be adaptable, proactive, and willing to learn emerging technologies.
Key Responsibilities:
- Manage issues, requests, and changes in SAP and non-SAP systems while ensuring SLA compliance.
- Handle Severity 1/2 issues, providing technical support and coordinating with Functional & Applications Teams.
- Serve as Level 1 and 2 Support for HANA Administration.
- Conduct monthly/quarterly system refresh for QA and Staging systems.
- Perform performance tuning of SAP systems based on OSS Notes, EarlyWatch Alerts (EWA), and best practices.
- Manage System Landscape Configurations and Operations.
- Plan and execute SAP Kernel Upgrades, SAP OSS Notes, SAP Add-Ons, and Support Packages with risk and impact analysis.
- Oversee Capacity Management to ensure systems handle workload demands, especially during critical periods (year-end, quarter-end).
- Coordinate with Functional and Application Owners to explain maintenance activities and manage critical issues.
- Stay open to learning new technologies such as CHEF, Terraform, AWS, and Python.
- Evaluate options, generate solutions, and manage multiple projects in a fast-paced, dynamic environment.
Required Skills & Qualifications:
- Minimum 3 years of experience in SAP Basis and HANA Database Administration.
- Strong troubleshooting and issue resolution skills in SAP and non-SAP systems.
- Experience in system refresh, performance tuning, and system landscape management.
- Familiarity with capacity planning and workload management.
- Excellent communication and coordination skills, particularly in handling Severity 1/2 issues.
