Non-voice Account - Mass hiring - Start Asap - Quezon City
Quezon City, National Capital Region
Posted 28 days ago
- Company:
- Sapient Solutions PH
- Company Description:
- We are a leading Business Process Outsourcing (BPO) company specializing in delivering high-quality customer support, back-office solutions, and IT services. Our team of skilled professionals helps businesses enhance efficiency, reduce costs, and improve customer satisfaction across various industries.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Job Description:
We are seeking a detail-oriented Non-Voice Account Representative to handle customer inquiries and resolve issues via email, live chat, or ticketing systems.
Key Responsibilities:
Respond to customer queries and resolve issues through written communication.
Maintain accurate customer records and document all interactions.
Provide product/service information and ensure timely follow-ups.
Adhere to company policies and escalate unresolved matters when necessary.
Requirements:
Strong written communication and typing skills.
Problem-solving abilities and attention to detail.
Previous customer service or administrative experience preferred.
Familiarity with customer support software (e.g., Zendesk, Freshdesk).
- Salary:
- ₱28,000.00 Monthly
