Non-voice Account - Mass hiring - Start Asap - Quezon City

Quezon City, National Capital Region
Posted 6 days ago
Company:
Sapient Solutions PH
Company Description:
We are a leading Business Process Outsourcing (BPO) company specializing in delivering high-quality customer support, back-office solutions, and IT services. Our team of skilled professionals helps businesses enhance efficiency, reduce costs, and improve customer satisfaction across various industries.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Number of vacancies:
100

Job Description

Job Title: Non-Voice Account Representative

Job Description:
We are seeking a detail-oriented Non-Voice Account Representative to handle customer inquiries and resolve issues via email, live chat, or ticketing systems.

Key Responsibilities:

Respond to customer queries and resolve issues through written communication.

Maintain accurate customer records and document all interactions.

Provide product/service information and ensure timely follow-ups.

Adhere to company policies and escalate unresolved matters when necessary.

Requirements:

Strong written communication and typing skills.

Problem-solving abilities and attention to detail.

Previous customer service or administrative experience preferred.

Familiarity with customer support software (e.g., Zendesk, Freshdesk).
Salary:
₱28,000.00 Monthly