Customer Service/ Sales Representative (Work from home - Phils)

Key Responsibilities:

· Respond to customer inquiries via phone, email, chat, or social media.

· Provide accurate information about products, services, and policies.

· Resolve customer complaints efficiently and professionally.

· Process orders, returns, and refunds as needed.

· Maintain detailed and accurate customer records.

· Collaborate with internal teams to address customer needs.

· Follow company guidelines and procedures to ensure high-quality service.

· Stay up-to-date with product knowledge and industry trends.

· Call, email, or message potential customers to introduce the company’s products/services.

· Qualify leads by asking relevant questions and assessing their needs.

· Schedule appointments for sales representatives and confirm meeting details.

· Maintain and update CRM records with customer interactions and feedback.

· Follow up with leads to nurture relationships and increase conversion rates.

· Meet daily, weekly, and monthly appointment-setting targets.

· Make outbound calls to potential customers using a provided script.

· Introduce the company’s offerings and gauge customer interest.

· Handle objections professionally and provide relevant information.

· Capture and update customer details in the CRM system.

· Follow up with warm leads and potential customers.

· Achieve daily and weekly call targets.

· Identify and qualify sales opportunities through inbound and outbound efforts.

· Conduct sales presentations, product demonstrations, and consultations.

· Close deals by negotiating pricing, terms, and contracts.

· Build and maintain relationships with clients to drive repeat business.

· Meet or exceed sales quotas and revenue goals.

· Provide feedback to the sales and marketing teams for process improvements.

· Make outbound sales calls to prospective and existing customers.

· Deliver scripted sales pitches and adjust messaging based on customer responses.

· Generate leads and set appointments for the sales team.

· Maintain accurate call records and customer information in the CRM.

· Meet daily and weekly call and sales targets.

· Provide excellent customer service and resolve basic inquiries.

Qualifications & Skills:

· High school diploma or equivalent (Bachelor’s degree is a plus).

· Previous customer service experience preferred but not required.

· Strong communication, persuasion and interpersonal skills.

· Ability to handle high-pressure situations with patience and empathy.

· Proficiency in using customer service software, CRM systems, and Microsoft Office.

· Strong problem-solving skills and attention to detail.

· Ability to multitask and work in a fast-paced environment.

· Ability to handle rejection and maintain enthusiasm.

· Familiarity with CRM tools and call center software.

· Ability to work independently and in a team environment.

· Proficiency in CRM tools, sales tracking software, and Microsoft Office.

· Goal-oriented mindset with the ability to meet quotas.

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