Engagement Supervisor

Cebu, Cebu

Posted yesterday

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 30

Job Description

We are looking for an Engagement Supervisor to lead a customer service team, ensuring efficient resolution of customer inquiries and maintaining a strong engagement and sales culture. This role involves handling post-sale technical and non-technical support for both business and end-consumer customers across various service channels.

Key Responsibilities
Oversee high-volume customer inquiries, ensuring timely resolution.
Analyze and resolve customer issues via phone, email, chat, or walk-in service.
Supervise a team and provide guidance and support to less experienced professionals.
Manage customer interactions in a distribution center or walk-in service environment.
Ensure engagement and sales culture are upheld within the team.

Requirements
Experience in engagement and sales culture.
Strong customer service and leadership skills.
Ability to start ASAP.
Excellent problem-solving and communication abilities.