Business Development Manager

Manila, National Capital Region

Posted more than 30 days ago


Company:: JOB OPS
Company Description:: Job Ops is a sharing available jobs for free which connects the employer and applicant free of charge. This is our way of thanking God for the blessings and help jobless people.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

-Customer Support Growth. The role will focus on expanding Skyline's customer support services into new markets, enhancing customer acquisition and retention through excellent support, and collaborating with sales and marketing to promote these services as a competitive advantage.
-Service Optimization. The position emphasizes optimizing services by analyzing support workflows and performance metrics to identify inefficiencies. It involves implementing solutions to streamline processes and reduce resolution times while also developing training programs for customer support agents to enhance service quality and consistency
-Technology and Process Innovation. This position involves identifying and implementing new technologies, such as AI chatbots and CRM systems, to improve support team efficiency and effectiveness, while also staying updated on industry trends and recommending innovative solutions to maintain the company's competitive edge in support services.

QUALIFICATIONS:
-Knowledge in AI supports tools optimizations.
-Experience or expertise with CRM and support tools
-Experience in implementing process improvement methodologies
-Knowledge of customer feedback systems and metrics such as CSAT and NPS.