Social Media Manager and Client Support Specialist

We are looking for a Social Media Manager & Client Support Specialist to join our team at All Axxess Online. This role is essential in managing our online presence and ensuring a seamless customer experience.

This position requires in-person training for 2 days before starting full-time remote work. Additionally, due to the nature of the job, we prefer a candidate without family commitments, as the role may involve working irregular hours and occasional travel.

Ideal Candidate

We are looking for someone who:

Is single with no major family commitments, as this job may require working flexible hours and occasional travel.
Has strong technical skills, especially in social media management and basic software troubleshooting.
Is proactive, organized, and capable of handling multiple tasks independently.
Communicates professionally and responds quickly to customer inquiries.
Has a passion for digital marketing, technology, and customer service.
Can adapt to a fast-paced and dynamic work environment.
Job Responsibilities

1. Social Media Management

This role requires handling all aspects of our social media presence to attract, engage, and retain customers.

Content Creation & Posting
Design engaging graphics, videos, and written posts for platforms like Facebook, Instagram, Twitter, and TikTok.
Develop a content calendar to maintain consistent posting and engagement.
Write compelling captions and descriptions aligned with our brand voice.
Community Engagement & Brand Awareness
Respond to comments, messages, and mentions in a professional and friendly manner.
Engage with followers, answer questions, and build relationships with potential customers.
Interact with relevant pages, groups, and communities to promote All Axxess Online organically.
Advertising & Promotions
Assist in setting up and managing social media ad campaigns.
Optimize campaigns based on insights and performance reports.
Growth Strategy & Analytics
Monitor and analyze social media performance metrics.
Research trends in the IPTV and streaming industry to stay competitive.
Recommend strategies to improve engagement, follower growth, and customer conversions.
2. Client Support & Software Setup

Ensuring that customers receive timely and efficient support is a key part of this role.

Chat Support & Customer Assistance
Act as the first point of contact for new and existing customers.
Respond promptly to inquiries via chat, social media, and email.
Assist potential clients with general questions about services and pricing.
Software Setup & Technical Support
Guide customers through the installation and activation of our IPTV services.
Provide step-by-step assistance for troubleshooting common technical issues.
Work closely with the technical team to resolve escalated issues.
Customer Onboarding & Retention
Educate new customers on how to use our services effectively.
Ensure customers feel supported from the moment they sign up.
Collect feedback and suggest improvements for a better user experience.
Knowledge Base & Documentation
Maintain an internal list of FAQs and troubleshooting guides for easy reference.
Update documentation to reflect new updates or changes in the system.
Job Expectations & Performance Goals

In-Person Training: Mandatory 2-day training before starting full-time work.
Flexible Schedule: The role may require working at irregular hours and occasional travel.
Technical Skills: Basic troubleshooting, software installation, and experience with digital marketing tools are a plus.
Professional Communication: Maintain a professional, friendly, and helpful tone in customer interactions and social media engagement.
Timely Responses: Customers expect quick support, so prompt replies are essential for customer satisfaction.
Attention to Detail: Accuracy in both social media content and customer interactions is critical.
Creativity & Initiative: New ideas, content strategies, and customer engagement improvements are highly encouraged.
Continuous Learning: Stay updated on social media trends, IPTV industry developments, and best practices for customer service.
Next Steps

This will be the official job description for this position.
The salary is negotiable and will be discussed based on experience and role expectations.
Full training will be provided to ensure success in this role.
If you are interested in this opportunity, please reply to this email or reach out for further discussion. Looking forward to finding the right candidate to grow with us!

Ideal Candidate
You have at least 1 year experience ideally in Social Media within Internet industry.
You have working knowledge of Social media management, content creation, customer support, technical troubleshooting, digital marketing, community engagement, problem-solving, communication skills, time management, adaptability
Experience within would be a strong advantage.
You pay strong attention to detail and deliver work that is of a high standard
You are a strong networker & relationship builder
You are highly goal driven and work well in fast paced environments