Recruitment Team Lead

Alabang, National Capital Region
Posted more than 30 days ago
Company:
WHR Global Consulting
Company Description:
We provide the following Talent and HR solutions. Headhunting (Retained Search or Contingent Search) for Executive Roles, IT Professionals, Multilingual Staff, Licensed Engineers, Healthcare Practitioners, Corporate Support Roles (HR, Finance & Accounting, Marketing, Business Development, Facilities) Employer of Record: Project Based & Fixed Term Consultants (HR, Engineers, Accountants, Marketers) Resume' Database Search HR Consultancy
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

Full onsite role at Alabang BPO office.

Responsibility:

Supervise team members and be able to arrange or cover member’s working shifts if necessary
Provide accurate, valid and complete information by using the right methods/tools
Handle relevant clients' complaints/incidents within working shifts, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Meet personal/team’s targets
Keep records of issues/problem for further investigation
Follow communication procedures, guidelines, and policies
Work with managers about clients' feedback/ other assigned operational tasks.

Key skills and experience:

Good command in English (Especially in Reading and Writing)
At least 1 year of experience in leading, managing and coaching a team of at least 15 members. Welcome candidates with leadership experience in school, college, university.
Good at Business Communication
Familiar with data analysis
Able to join immediately
Self-learning ability and can-do attitude
Good interpersonal skills
Proficient skills with office applications
Willing to work on rotating shifts, weekends and public holidays.