Cluster Management Officer

Reports To: Area Manager
Location: National Capital Region
Salary: 18k to start with increase after 6 months probation

Key Responsibilities
1. Customer Relationship Management
Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
Serve as the primary point of contact for customer inquiries, concerns, and complaints, ensuring timely resolution.
Conduct regular follow-ups with customers to gather feedback and address their needs effectively.
2. Sales Support
Assist in achieving sales targets by promoting products/services and identifying potential sales opportunities.
Provide customers with information about promotions, product features, and payment options.
Coordinate with the sales team to ensure seamless communication and service delivery.
3. Collection Management
Oversee the collection of payments from customers within the assigned area.
Follow up on overdue accounts and ensure compliance with the company's collection policies.
Collaborate with the Collection Department to address payment issues and minimize delinquencies

Key Qualifications
Education: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field, undergraduates are also considered
Experience:
At least 2-3 years of experience in customer relationship management, sales, or collections.
Skills:
Strong communication and interpersonal skills.
Proficiency in using CRM tools and basic office applications.
Good organizational and multitasking abilities.
Analytical skills for assessing customer data and trends.
Conflict resolution and problem-solving skills.