Customer Management Officer

Key Responsibilities
1. Customer Relationship Management
* Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
* Serve as the primary point of contact for customer inquiries, concerns, and complaints, ensuring timely resolution.
*Conduct regular follow-ups with customers to gather feedback and address their needs effectively.
2. Sales Support
*Assist in achieving sales targets by promoting products/services and identifying potential sales opportunities.
*Provide customers with information about promotions, product features, and payment options.
*Coordinate with the sales team to ensure seamless communication and service delivery.
3. Collection Management
*Oversee the collection of payments from customers within the assigned area.
*Follow up on overdue accounts and ensure compliance with the company's collection policies.
*Collaborate with the Collection Department to address payment issues and minimize delinquencies.
4. Documentation and Reporting
*Maintain accurate records of customer transactions, including sales, payments, and communications.
*Prepare and submit regular reports on customer activity, sales performance, and collection status.
*Monitor and analyze data to identify trends and areas for improvement.
5. Process Adherence and Compliance
*Ensure adherence to company policies, processes, and regulatory standards in all customer interactions.
*Handle sensitive customer information with confidentiality and integrity.
*Provide guidance to customers on compliance-related requirements when necessary.
6. Customer Retention and Engagement
*Develop strategies to enhance customer retention and address any risks of attrition.
*Organize and participate in customer engagement activities to foster strong relationships.
*Work closely with other teams to address customer needs and deliver excellent service.

Key Qualifications
* Graduate of Bachelor’s degree in Business Administration, Marketing, Finance, or a related field, undergraduates are also considered
* With at least 2-3 years of experience in customer relationship management, sales, or collections.
* With strong communication and interpersonal skills.
* Proficient in using CRM tools and basic office applications.
*With good organizational and multitasking abilities.
* With Analytical skills for assessing customer data and trends.
* Equipped with conflict resolution and problem-solving skills.
* A Customer-focused and service-oriented.
* Able to work under pressure and meet deadlines.
* With strong attention to detail and accuracy in handling data.
* A team player with the ability to collaborate across functions.
* With ethical and professional conduct in managing customer interactions.